Nearly every time, this comes down to two settings. Your phone treats the eSIM as just another SIM, so you have to tell it to actually use it. Go into your SIM settings and set the eSIM as your mobile data line, then make sure data roaming is switched on for the eSIM. Travel eSIMs connect through local networks as a roaming service, so with roaming off you can have full signal bars and still get no data.

An eSIM is a digital SIM card built into your phone. Instead of fiddling with a plastic SIM and a paperclip, you scan a QR code and your travel data plan installs in about two minutes. Your phone needs to be eSIM compatible and unlocked (not tied to a carrier).

Any trip where you want data without roaming bills or SIM swapping. Our customers are holidaymakers, business travellers, students abroad, digital nomads, and people crossing several countries on one trip. If your itinerary spans borders, a single regional or global eSIM can cover the whole thing.

Go to Settings, tap Mobile Data, then Add eSIM. Scan the QR code from your email, follow the prompts, and set the new eSIM as your mobile data line. That's it. Reading the email on the same iPhone? Press and hold the QR code image and tap Add eSIM. No scanning needed.

Go to Settings, then Network and Internet, then SIMs. Tap Add eSIM (on some phones it's called Download SIM), scan the QR code from your email, confirm the installation, and set the eSIM as your mobile data SIM. Menu names shift a little between Samsung, Pixel and other brands, but the flow is the same.

Ezy eSIM supports major credit and debit cards, including Visa, Mastercard and AMEX, plus Apple Pay, Google Pay, and other secure checkout options such as PayPal.

Ezy eSIM plans run on 4G LTE and 5G networks, depending on what the local carriers support where you are. In major cities and tourist areas that usually means speeds comfortable for maps, streaming and video calls.

No. Ezy eSIM does not provide a local phone number. Your physical SIM number remains unchanged.

Yes, and most people do. Keep your physical SIM active for calls and texts to your usual number, and set the Ezy eSIM as your data line. Switching on WiFi calling for your main SIM is a good move too, so you can still take calls over the eSIM's data connection.

Yes, hotspot and tethering are supported on our plans, so you can share your data with a laptop, tablet or travel buddy. Just keep an eye on your balance, since streaming and laptop use chew through data faster than phone browsing.

On iPhone: Settings, Mobile Data, tap the eSIM, then Delete eSIM. On Android: Settings, Network and Internet, SIMs, select the eSIM and remove it. Deleting the eSIM has no effect on your physical SIM.

Your QR code lands in your email inbox straight after checkout, usually within a minute or two. If you can't see it, check your spam or promotions folder first. Still nothing? Please get in contact with us and we will send you the order.

The clock starts when the eSIM first connects to a supported network, not when you install it. That means you can set everything up at home before you fly, and your days only start counting once you land and connect.

No. Each QR code works on one device. You can rescan it on the same phone if you ever need to reinstall, but it won't transfer to a second device due to security reasons.

Email us with your order number. If the eSIM hasn't been installed yet, we can reissue the QR code straight away. If it has been installed, the plan is already sitting on your device, so you won't need the code again on that phone.

No. We don't record your device's location. The only records we keep, as required by law, are the time of each data connection, the amount of data used, and the network it connected through.

Yes. Our balance emails include a top-up link (if supported), and the whole thing takes a minute or two. No need to buy and install a new eSIM.

Yes, two ways. Open the eSIM link next to the QR code in your delivery email to see your live balance, or check the usage counter in your phone's settings. We also send you balance updates by email as you go.

Very. eSIMs use encrypted, GSMA standard provisioning, and the connection itself is as secure as a physical SIM, which makes it a much safer option than public WiFi for banking, email and anything personal.

No. There's no identity verification or paperwork. Buy, install, connect.

Yes, for the eSIM line only. It sounds counterintuitive, but travel eSIMs connect to local networks as a roaming service, so roaming needs to be switched on for the eSIM. You won't be charged roaming fees. Your plan price is all you pay. Keep data roaming off on your physical SIM so your home carrier can't charge you.