Frequently Asked Questions

How can I use the eSIM service?

You use Ezy eSIM by scanning a QR code sent to your email after purchase. The eSIM installs digitally on your phone and provides mobile data without a physical SIM card. The device must be unlocked and not locked to a carrier.

In what scenarios can eSIM service be used?

eSIMs can be used for international travel, business trips, short stays, digital nomads, study abroad, and multi-country travel to avoid roaming fees and SIM card swaps.

How to Set up eSIM for iOS?

Go to Settings → Mobile Data → Add eSIM Choose Scan QR Code Scan the QR code from your email Follow the on-screen steps Select the eSIM as your data line

How to Set up eSIM for Android?

Go to Settings → Network & Internet → SIMs Tap Add eSIM / Download SIM Scan the QR code Confirm installation Set the eSIM for mobile data Menu names vary by Android brand.

What payment methods do you support?

Ezy eSIM supports major credit and debit cards, including Visa, Mastercard and AMEX, plus Apple Pay, Google Pay, and other secure checkout options such as PayPal.

How fast is the network speed?

Ezy eSIM supports 4G LTE and 5G speeds, depending on local network availability and coverage in each country.

Are voice calls and SMS included?

No. Ezy eSIM plans are data-only. Voice calls and messages can be made using apps like WhatsApp, FaceTime, Telegram, or Skype.

Will I get a local phone number with an eSIM?

No. Ezy eSIM does not provide a local phone number. Your physical SIM number remains unchanged.

How to use dual SIM on iPhone and set up your cellular plan with eSIM?

You can keep your physical SIM for calls and SMS and use Ezy eSIM for data. Set Ezy eSIM as the mobile data line and enable data roaming for the eSIM only.

How to remove the eSIM data plan after use?

Go to Settings → Mobile Data → eSIM, then select Remove eSIM or Delete Data Plan. This does not affect your physical SIM.

How do I get my eSIM after payment?

Your eSIM QR code is sent instantly to your email after checkout. Check your inbox and spam folder.

How is the validity period of the plan calculated?

The validity period starts when the eSIM first connects to a supported network, not when it is installed.

Can I have multiple phones scan the same QR code?

No, but the same device can rescan the same QR code.

If I lost my eSIM QR code, what can I do?

Contact Ezy eSIM support with your order number. If the eSIM has not been installed, the QR code can be reissued.

Will my physical SIM still work while eSIM is installed?

Yes, your physical SIM can still work. We suggest turning off data roaming and turning on "WiFi calling."

Does Ezy eSIM log my location?

No, we do not record your device location. As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.

Can I top up my account if I run out of data?

Yes, you can top-up your eSIM. We will send periodic service status emails to advise you of your current balance. You can top-up your service directly from within the email and the whole process only takes 1-2 minutes!

Can I check how much data I have used?

Yes, absolutely! You are able to check your usage by retrieving the QR code email and clicking on the manual eSIM install link, it should look something like "https://p.qrsim.net/XXXXXXXXXXXX". You can also check the data usage from your phone settings.

How secure is eSIM data?

eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives. eSIM uses encrypted, GSMA-standard provisioning. Security is equivalent to or better than physical SIM cards.

Do I need to provide my government I.D's to activate the eSIM?

No. Ezy eSIM does not require government ID or identity verification.

Should I switch on Data Roaming when using eSIM?

Yes. Data roaming must be enabled for the eSIM to connect to local networks. This does not incur roaming charges on your eSIM plan.