Frequently Asked Questions
iOS: You must have iOS 12.1 or later and an unlocked iPhone. Any iPhone older than XR or XS supports eSIM. (Note: When you buy a device with a contract from a mobile operator, it is common practice for them to lock the connectivity from any other supplier. In this case, your device will be considered "locked," at least until your contract expires. You can check with your operator to see if there is anything you can do to unlock the eSIM in your device.) Samsung, Pixel, and many Androids support eSIM.
Here are a few of the many ways you can use eSIM: Add a local data plan when you travel outside of the country or region. Use eSIM for Data and keep your voice line separate.
Purchase the eSIM data plan on our website. Receive the eSIM QR code by email. Set up your eSIM profile as follows: Go to your device [Settings] > [Cellular or Mobile Data] > [Add Cellular Plan]. Scan the QR code provided by email. Tap [Add Cellular Plan]. Choose [Secondary] Label and change the name to "eSIM." Select the option for "Use eSIM for cellular data only" and tap [Continue]. Select the option for ‘Use Primary as the preferred line’ and tap [Done]. Check if the APN Name matches with the eSIM order: Tap on eSIM > [Cellular Data Network] > [APN].
Purchase the eSIM data plan on our website. Receive the eSIM QR code by email. Set up your eSIM profile as follows: Go to your device [Settings] > [Network & Internet] > [Mobile Network]. Tap "Download a SIM instead?" > Download your SIM > Tap [Next]. Scan the QR code provided by email. Tap [Download] and [Done]. Check if the APN Name matches with the eSIM order: Tap "eSIM" and tap [Advanced] > Tap [Access Point Names] > [APN].
Currently, Visa, Mastercard, and other major credit cards are all accepted.
4G/LTE service is available in most countries and continues to be covered in more countries.
Only data service is available.
Our eSIM plans do not include a local phone number, but don't worry, after activating your eSIM, you can continue using your phone number to send and receive calls and text messages. You can still utilize 3rd party communication apps such as Whatsapp, Facebook Messenger, Viber, Zalo, WeChat and many more to make calls and send text messages that require data only.
Dual SIM on iPhone offers you the freedom to get separate voice/SMS and data plans. At this stage, only cellular data is available on our eSIM platform. Therefore, after you scan a QR code to add the eSIM, please label it "Secondary" on the "Cellular Plan Labels" page, and then go to the "Default Line" page, choose "Use [Secondary] for cellular data only." You will see a little pop-up "Uncertified Cellular Plan," just click "OK." For more questions about Dual SIM, please check the official document on Apple's website: Apple Dual SIM Support.
You can use your phone's delete eSIM function.
You will receive an email with your QR code. Please check spam if you have not received it after 1 minute.
The actual usage time of some data plans may start according to your eSIM's first connection. We will describe this in the package information.
No, but the same device can rescan the same QR code.
Check your email or contact us.
Yes, your physical SIM can still work. We suggest turning off data roaming and turning on "WiFi calling."
No, we do not record your device location. As required by law, we keep records containing only the time, data (Megabytes) consumed, and cellular provider of each data connection.
Currently, we are developing an online portal to top up your data, however at this time, if more data or if the service plan has expired, you can purchase and set up another eSIM on your phone. This would be the same exact way as you have installed our eSIM.
Yes, absolutely! You are able to check your usage by retrieving the QR code email and clicking on the manual eSIM install link, it should look something like "https://p.qrsim.net/XXXXXXXXXXXX". You can also check the data usage from your phone settings.
eSIM data connectivity is extremely secure. It provides a reliable and safe mobile data connection that is far more secure than public Wi-Fi and other alternatives. eSIM data plans are ideal for all applications, from calls and texts to email, web browsing, video conferencing, and corporate VPN connectivity.
No, we do not require any I.D's in order to activate. Simply install the eSIM on your phone to get coverage!
Yes, please make sure that Data Roaming is on. Please go to "Settings" > "Cellular" and turn on "Data Roaming." Please also remember to turn it off after use. Failure to switch on Data Roaming for this eSIM will not provide coverage on your mobile device.